I have bought many types of hats over the past years, and this hat had the best packaging I have seen so far. Also when I got it every thing about it looked great, but then I tried it on the brim was not curved down as I would like. I know from all the previous posts that the brim was very hard and stiff. So my wife fired up her tea pot, and she held the brim on the underside and with in 60 seconds or less the brim was very soft and pliable, so I took it to a mirror and put the hat on and shaped it to my liking, now you have to work fast because it will stiffen up quickly. But don’t worry if you didn’t do it right the first time, do it again. I got mine on the third try and is is stiff, and that’s the way I like. So it doesn’t take much steam to loosen the brim, work quickly after the steam, throw the hat on and start shaping it. It looks great now and I have an everyday hat.