Shipping Policy

Last Updated: 18/04/2023

At Ruediger Hats, we're committed to delivering your hats with efficiency and care. Our Shipping Policy outlines all you need to know about the shipping process and related details. By making a purchase on our website, you agree to the terms and conditions presented in this policy.

Order Processing:

  1. Order Confirmation: Once you complete your order, you will receive an order confirmation email with your order details.

  2. Processing Time:

    • Standard Orders: Most standard orders require 2 working days for processing before shipping.
    • Custom Orders: Custom orders, including personalized and made-to-order items, may take between 5-7 working days for processing.

 

Shipping Methods:

  1. Standard Shipping: We offer standard shipping services that provide reliable and cost-effective delivery to your location.

  2. Expedited Shipping: For those who need their orders to arrive sooner, we also offer DHL / FedEx / EMS / UPS expedited shipping options at an additional cost.

Delivery Time:

  1. Domestic Shipping: Domestic orders usually take 3-5 working days to reach their destination.

  2. International Shipping: International shipping times may vary based on the destination and selected shipping option:

    • USA: 3-10 Working Days
    • UK, FR, DE, CA, AU, and SG: 10-15 Working Days

 

Address Information:

  • It is vital to provide accurate and complete shipping information. We do not accept APO (Army Post Office/Fleet Post Office) addresses.

Tracking Your Order:

  • As soon as your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the delivery status of your order. Visit our Order Tracking page for guidance.

Shipping Fees:

  • Shipping fees are calculated based on the delivery location, shipping method, and order weight. You will see the applicable fees during the checkout process.

Import Duties:

  • We offer international shipping to various destinations. Please be aware that additional charges, such as customs fees or import duties, may apply to international orders. These custom tax fees should be paid by the buyer.

Address Information:

  • It is vital to provide accurate and complete shipping information. We are not responsible for any delays or issues resulting from inaccurate address details.

Order Cancellation:

  • You may cancel or change your order details at any time before it is shipped out. Please visit our Order Cancellation section in our Return & Return Policy for details.

Lost or Delayed Orders:

  • In the event that your order is delayed or appears to be lost in transit, please [contact us](link to contact page) so that we can investigate and assist you. Please note that if there is an unstoppable reason for transit delay, such as an earthquake, storm, flood, or war, we do not take responsibility for such delays.

Contact Us:

If you have any questions or require further assistance regarding our shipping policy, please visit our contact page. Our dedicated customer support team is available to help.

Ruediger Hats retains the right to amend or modify this policy at any time. We recommend periodically reviewing this policy for updates or changes.