Returns & Exchanges

Last Updated: 17/04/2024

We are committed to ensuring your satisfaction with your Ruediger Hat purchase. If, for any reason, you are not completely happy with your order, we offer a hassle-free return and exchange process. Please read our policy below to understand the terms and conditions.

Returns:

  1. Eligibility: Your item must be in its original condition, unused, and with all tags intact.

  2. Timeframe: Please initiate the return process within 90 days from the delivery date.

  3. Return Process: To start a return, please login our Return/Exchange Portal with your order details, reason for return, and any relevant photos. Our customer support team will address your request within 2 business days.

  4. Ship the Item: We will send you an email with a prepaid return label, please send the product back promptly.

  5. Fee Deduction: For non-quality issues, we will deduct $9 (shipping) + $1 (restocking fee) from your refund.

 

Exchanges:

  1. Eligibility: Your item must be in its original condition, unused, and with all tags intact.

  2. Timeframe: Please initiate the exchange process within 30 days from the delivery date.

  3. Exchange Process: To request an exchange, please login Return/Exchange Portal with your order details, reason for exchange, and the preferred replacement item (please specify the item name and sku).

  4. Ship the Item: We will send you an email with a prepaid return label; please send the product back promptly. Meanwhile, we will arrange for the new product to be shipped to you.


    Quick Returns & Exchanges:

    1. Quality Issues: If you receive a hat with quality concerns, please login Return/Exchange Portal with your order details, clear photos of the issue, and a description. Our customer support team will guide you through the return or exchange process.

    2. Item Damage in Transit: In the unfortunate event that your hat arrives damaged during transit, please Contact Us within 7 days of receiving your order. We will require clear photos of the damaged item and the packaging for assessment. Our team will facilitate the return or exchange.

    3. Item Lost in Transit: If your order is confirmed as lost in transit, please Contact Us so that we can promptly address the issue. We may arrange a replacement or offer a refund, depending on your preference.


      Exceptions:

      Please note that the following items are not eligible for return or exchange:

      • Items that are not in their original condition, damaged, or missing tags.
      • Customized or personalized items.
      • Hats that have been worn or altered in any way.

      Order Cancellation Policy:

      1. Before Shipping: You may cancel your order at any time before it is shipped out. Please contact us to initiate the cancellation process. Your order will be fully refunded.

      2. After Shipping: If you wish to cancel your order after it has been shipped, you may do so. However, you will be responsible for the return shipping costs. Once the returned item is received and inspected, a refund will be processed to your original method of payment.

        Note: We recommend that, in the event of an order cancellation after shipping, you get in touch with your local shipping company to inquire about the possibility of rejecting the receipt of the goods. This may help you potentially save on return costs.

      Contact Us:

      If you have any questions or require further assistance, please Contact Us. Our dedicated customer support team is here to assist you.

      Ruediger Hats reserves the right to make amendments to this policy at any time. It is recommended to review this policy periodically for any updates or changes.