Returns & Exchanges

Thank you for shopping at Ruediger Hats! We are committed to ensuring your satisfaction. If you need to return or exchange an item, please review our policy below for a smooth and hassle-free process.

 

Return and Exchange Period

You have 30 days from the date of delivery to initiate a return or exchange. Simply click Start Returns/Exchanges to begin.

 

Eligibility Criteria

To qualify for a return or exchange, the following conditions must be met:

  • Items must be unused, unworn, and in brand-new condition.
  • All original tags, labels, and packaging must be intact.
  • Items must be returned in their original packaging/box to prevent damage during transit.

     

    Returns:

    You can choose one of the following methods:

    • Ship It Yourself
    Use a trackable and insured shipping method to send the item back to us. Be sure to retain the tracking number.
    • Use Our Prepaid Label
    Opt for our prepaid return label. A $10.00 shipping fee will be deducted directly from your refund.

     

    Exchanges:

    You can choose one of the following methods to return hats:

    • Ship It Yourself
    Use a trackable and insured shipping method to send the item back to us. Be sure to retain the tracking number.
    • Use Our Prepaid Label
    Opt for our prepaid return label. A $10.00 shipping fee will be deducted directly from your refund.

    In the meantime, we will promptly arrange for a replacement hat to be sent to you and provide you with the new tracking number.

     

      Please note, Orders outside the USA are eligible for returns and exchanges, but the recipient is responsible for all shipping costs.

       

      Refund Processing

      Once we receive your return, we will process your refund within 7-10 business days. You will receive an email notification once your return has been completed.

      Please note that your bank or credit card provider may require additional time to process and post the transaction to your account. This could take up to 2 weeks for the credit to be reflected.

       

      Defective or Damaged Hats

      In the rare case you receive a defective or damaged item, please contact our customer service team via hello@ruedigerhats.com within 72 hours of delivery. We will work with you to resolve the issue promptly and ensure your satisfaction. 

       

      Contact Us:

      If you have any questions or require further assistance, please Contact Us. Our dedicated customer support team is here to assist you.

      Ruediger Hats reserves the right to make amendments to this policy at any time. It is recommended to review this policy periodically for any updates or changes.