Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Order Related

Account Questions

Shipping Questions

1. General Questions

How can I determine my hat size?
We have a comprehensive Hat Size&Fit Guide on our website to help you find the perfect fit. You can also contact us for assistance.
Can I return or exchange my hat if it doesn't fit or I change my mind?
Absolutely! We have a flexible Return & Exchange policy. Review the details on our Returns & Exchanges page
Are your hats unisex, or do you have gender-specific designs?
Many of our hats are unisex, but we also offer gender-specific designs. Each product description will specify the intended audience.
What materials are your hats made from?
Our hats are crafted from various materials, including 100% Australian wool, felt, straw, and more. Check the product descriptions for details.
Do you accept custom orders for personalized hats?
Yes, we do accept custom orders. At Ruediger Hats, we understand that individual style and preferences vary, and we're here to cater to your unique needs.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us after you place an order as soon as possible. We'll do our best to accommodate your request.

2.Order status & history

Tracking an Order
You can track the status of your order online at Ruedigerhats.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed" Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it only can be modified or be canceled before order being marked as "shipped". To check the status of an order, check the Order Details page.

Partially Canceled Orders

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $79 minimum free shipping threshold, but part of your order was canceled by Ruediger Hats, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert.

3.Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.

4.Shipping questions

Where do you ship your products?
We offer shipping to a wide range of locations, including domestic and international destinations. Please check our Shipping & Delivery page for specific details.
Where do you ship your products?
We offer shipping to a wide range of locations, including China, United States, Europe and other international destinations. Please check our Shipping & Delivery page for specific details.
What is the estimated delivery time for my order?
The delivery time varies depending on your location and the chosen shipping option：
North America: 3-10 Working Days
Europe Area: 10-15 Working Days
Other Area: 15-30 Working Days
Do you offer expedited or express shipping options?
Yes, we offer expedited and express shipping options for those who need their orders to arrive faster. Check our Shipping & Delivery page for details on available shipping methods.